Customer Computer Problem Report Form
------------------------------------- 
 1. Describe your problem :
 

 2. Now, describe the problem accurately :

 
 3. Speculate wildly about the cause of the problem :

 
 4. Problem Severity: A. Minor __ B. Minor __ C. Minor __ D. Trivial __
 
 5. Nature of the problem: A. Locked Up __ B. Frozen __ C. Hung __ D. Strange Smell __
 
 6. Is your computer plugged in? Yes __ No __
 
 7. Is it turned on? Yes __ No __
 
 8. Have you tried to fix it yourself? Yes __ No __
 
 9. Have you made it worse? Yes __
 
 10. Have you had a friend who knows all about computers try to fix it for you? Yes __ No __
 
 11. Did they make it even worse? Yes __
 
 12. Have you read the manual? Yes __ No __
 
 13. Are you sure you've read the manual? Maybe __ No __
 
 14. Are you absolutely certain you've read the manual? No__
 
 15. If you read the manual, do you think you understood it? Yes __ No__
 
 16. If Yes, then explain why you can't fix the problem yourself.

 
 17. What were you doing with your computer at the time the problem occurred?

 
 l8. If you answered "nothing," then explain why you were logged in?

 
 l9. Are you sure you aren't imagining the problem? Yes __ No __
 
 20. Does the clock on your home VCR blink 12:00? Yes __ What's a VCR? __
 
 21. Do you have a copy of "PCs for Dummies?" Yes __ No __
 
 22. Do you have any independent witnesses to the problem? Yes __ No __
 
 23. Do you have any electronics products that DO work? Yes__ No__
 
 24. Is there anyone else you could blame this problem on? Yes __ No __
 
 25. Have you given the machine a good whack on the top? Yes __ No __
 
 26. Is the machine on fire? Yes __ Not Yet __
 
 27. Can you do something else instead of bothering me? Yes __